Training Resources

What are the challenges facing today’s workforce?

To accelerate your company’s journey to digital maturity, you need to transform your business and give your employees the culture and skills to succeed.

In this new digital world, companies need to be comfortable working in ecosystems both internally and externally. Being data driven, looking from the customer’s point of view, working in a virtualized environment and breaking down silos.

Of people working for operators are in roles that will not be needed in a decade.

Of companies planning digitization agree that they will need to recruit people with new skills, up-skill their present staff, or both.

Of digital transformations, and IT projects, are hampered due to people and culture issues.

Today’s digital employees must:

Today’s digital employees must:

Be customer centric

Manage in an ecosystem and not a “death star” approach

Be comfortable working with data

Break down barriers and silos

The Role of Human Resources, Learning and Development

Companies look to HR and L&D to develop employees that are able to:

  • Integrate work and learning
  • Facilitate, create and manage networking connections and ecosystems
  • Work in an “agile” fashion and
  • Understand the needs of the customers

The greatest increases in development come from:

  • Facilitating social and collaborative learning
  • Coaching and mentoring
  • Providing increased online delivery capacity
  • Supporting self-directed learners

Courses offered:

Frameworx

Establish your Frameworx foundation: the go-to standard for reducing cost, risk and time-to-market. This course is an essential first step, providing the grounding you will need to go deeper into studying any of the frameworks or other training topics on offer. This course is an essential first step in your training journey, providing the grounding you will need to go deeper into studying any of the frameworks or other training topics on offer.
Overview course→

Open APIs

Get an introduction to the TM Forum suite of Open APIs to learn the key concepts, get examples of how they are used in real-world scenarios so that you can begin deploying them in your business. Then get hands-on, in-depth knowledge and practical skills for using, extending, designing and implementing TM Forum Open APIs.

This course introduces TM Forum’s Open APIs to explain the key concepts and provide real-life examples to show why they are unique, how they are structured and how they relate to TM Forum Frameworx so that you can begin deploying them in your business.
Fundamentals course→

TM Forum Open API Practitioners’ Course gives you the opportunity to practice using and extending the widely-adopted family of TM Forum Open APIs as well as techniques used when implementing the APIs. It is designed as a follow-on course after completion of the introductory TM Forum Open API Fundamentals course, when you wish to develop your practical knowledge of how the Open APIs can be used. This course enables you to effectively implement the Open APIs within your organization.
Practitioner course – Coming soon

Business Process Framework (eTOM)

Learn how the Business Process Framework (eTOM) can be used to support a range of business objectives – accurate scoping of projects, knowledge sharing, activity-based management, problem solving, and many more.

This course gives you everything you need to get started with one of the most well-known and widely-adopted standards in our industry.
Fundamentals course→

This course provides advance guidance for implementing the Business Process Framework within your organization, particularly as part of a business process transformation project.
Practitioner course→

Information Framework (SID)

Take the guess work out of creating a common information model. Learn how to use the Information Framework to take the thousands of words and concepts related to managing a business and create a common and simple way to define and communicate them.

This course helps you get started and then reach implementation stage quickly by taking the guess work out of creating a common information model.
Fundamentals course→

The Information Framework Practitioners’ course offers theory and practice on the use of the Information Framework (SID), including how to extend and implement it by applying modelling patterns and extension guidelines. For example, learn how to add a Time Zone ABE or a Party Site ABE to the Framework, or how to add additional types of Cards to the Resource domain without changing the model.
Practitioner course→

Application Framework (TAM)

Learn about the concepts and principles, structure and application of the Application Framework. See how a standardized application map and decomposition can help to re-plan and streamline an application portfolio.
Fundamentals course→

Fundamentals of Transition to Virtualized Networks

Get to grips with the most important change underpinning the future of digital service delivery, affecting service providers and their customers, systems integrators and suppliers. This training course outlines the impacts of virtualized networks managed and orchestrated by new operation support systems, and how to deal with the opportunities, benefits and risks of the transition.
Fundamentals course→

Digital Business Ecosystems

Understand how ecosystems are changing the fundamentals of the business world and get an introduction to a common language, a way of thinking and a methodology to help you plan, map and model the ecosystem.

Using industry best practices models and guidelines, you will learn practical key terms and definitions associated with digital business ecosystems, to understand the different types of stakeholders involved and their roles within the ecosystem. This will enable you to recognize the different roles your company could play and how to effectively and efficiently define, design, model and scope digital business ecosystems and business models.
Fundamentals course→

Attendees will build up knowledge throughout the day-long course, using case studies and examples, ecosystem stakeholder role-play and sharing learnings through a collaborative and iterative approach to gain practical experience of modelling a detailed business ecosystem.
Practitioner course→

Customer Centricity

Discover how to leverage tools and best practices to find pragmatic solutions to transforming the culture and processes of your organization for optimum customer experience excellence.
Learn how to gain a clearer knowledge of your customers’ behaviour and intentions using data analytics, respond to customers through the channels that they choose (omnichannel), and use metrics to measure what matters to the customer.

This course shows you how best practices answer some of the most often posed questions to find pragmatic solutions to common challenges faced by organizations striving to transform their culture and processes for optimum customer experience excellence.
Fundamentals course→

Following on from the Customer Centricity Fundamentals course, the Practitioners’ course develops the concepts introduced by considering how to use Frameworx and TM Forum Maturity Models. In a workshop-style format, the instructor shows how to plot customer journeys against the Customer Lifecycle Model and illustrates the value of using the use-case template to capture the interaction between the various actors and the business.
Practitioner course→

Revenue Assurance

Build your expertise with this foundation level course exploring the core principles of detecting, investigating, correcting and preventing revenue and cost leakage.

Then continue with the two-day, intermediate course to get a practical, hands-on introduction to the recommended tools and techniques for combating revenue assurance issues at each stage of the revenue assurance lifecycle.

This course provides an overview of Revenue Assurance for personnel new to the revenue assurance domain and who will have an operational role within their revenue assurance program
Fundamentals course→

This two-day, practitioner level course provides a practical, hands-on introduction to the recommended tools and techniques for combating revenue assurance risks at each stage of the revenue assurance lifecycle. It is specifically designed to help you improve the operational efficiency and effectiveness of your revenue assurance program.
Practitioner course→

MEF-CECP

The Carrier Ethernet Academy MEF-CECP Boot Camp course is designed for telecommunications professionals who work with Carrier Ethernet products and services. The course is focused on Carrier Ethernet and the technical work of MEF and is the fastest, industry-leading course for thorough Carrier Ethernet education, while earning your MEF-CECP certification along the way.

The MEF-CECP Boot Camp provides comprehensive coverage on all the subjects covered on the MEF-CECP exam—services definitions, interfaces, transport and access technologies, Service OAM, Circuit Emulation and the MEFs CE certification programs—with course objectives that meet or exceed those required to pass the exam.

SDN/NFV and SD-WAN

The SDN/NFV Academy’s Boot Camp course is a comprehensive presentation of Software Defined Networks (SDN) and Network Function Virtualization (NFV) including network automation/orchestration and transformational network applications like SD-WAN.

The course combines lecture, survey of the base technical specifications, and practical lab exercises that tie the theory to real-world application, interactive quizzes to assess each student’s mastery of the material, and a post course practice exam that provides students with a final tune up for the MEF-SDN/NFV certification exam. Offered as a 3-day accelerated boot camp style course, the training covers all the material in the MEF-SDN/NFV Exam Blueprint A and more!

ONAP

ONAP Fundamentals : ONAP100, $1195/pp 
A full day introduction to the fundamentals of ONAP, On-Site, Minimum 4 students Plus Travel & Lodging Expense
 
This full day course is designed for managers and technologist at telecom operators who wish to gain a business perspective and basic understanding of the Linux Foundation Open Networking Automation Platform (ONAP) project. The course is also meant for technologists and business leaders at technology vendors that wish to determine how to position or sell their products into an ONAP ecosystem. The course provides participants with an in-depth understanding of core concepts around the ONAP project, its use cases, overview of ONAP deployment, the portal, design-time and run-time projects, OSS/BSS interfaces, what to expect from upcoming releases and how to get involved. The labs, which are designed to provide a deeper understanding, are centered around VNF onboarding and Network Service design using SDC. The course is taught by engineers experienced in ONAP.
Logistics:
  • Full day 9:00AM-5:00PM
  • On-site
Prerequisites: Basic knowledge of NFV
Audience:
  • Technologists
  • Operators
  • Managers
  • Product managers
  • Pre-sales engineers
  • Business leaders
Goals:
  • Basic Linux commands and ssh/PuTTY
  • Labs: vFW VNF onboarding, network service design
Requirements: Laptop with a browser
Outline:
  • Core technical concepts
  • ONAP overview
  • Deploying ONAP
  • ONAP portal, design-time, run-time projects
  • ONAP use cases
  • ONAP interface to OSS/BSS
  • Getting involved with ONAP

ONAP Bootcamp, ONAP200, $1900/pp,

Minimum 4 students Plus Travel & Lodging Expense

A two day in-depth overview of ONAP Orchestration & Lifecycle Management
 
This two day course is designed for technologist at telecom operators or technology vendors who wish to gain a business perspective and basic understanding of the Linux Foundation Open Networking Automation Platform (ONAP) project. The course provides participants with an in-depth understanding of core concepts around the ONAP project, its use cases, overview of ONAP deployment, portal applications, design-time and run-time projects, OSS/BSS interfaces, what to expect from upcoming releases and how to get involved. The labs, which are designed to provide a deeper understanding, are centered around ONAP/OPNFV deployment, VNF onboarding, Network Service design and service deployment. The course is taught by engineers experienced in ONAP.
Logistics: Two days 9:00AM-5:00PM, On-site
Prerequisites: Basic knowledge of NFV
Audience:
  • Technologists
  • Operators
  • Product managers
  • Pre-sales engineers
Goals: Basic Linux commands and ssh/PuTTY,  PLUS: Labs: OPNFV/ONAP deployment & configuration, vFW VNF onboarding, network service design and deployment
Requirements: Laptop with a browser
Outline:
  • Core technical concepts
  • ONAP overview
  • Deploying ONAP
  • ONAP portal, design-time, run-time projects
  • ONAP use cases
  • ONAP interface to OSS/BSS
  • Getting involved with ONAP

ONAP Bootcamp II, ONAP400: A four day course covering all key aspects of ONAP, $3,100/PP

This four-day course is designed for technologist at telecom operators or technology vendors who wish to gain a deep understanding of the Linux Foundation Open Networking Automation Platform (ONAP) project. The course provides participants with an in-depth understanding of core concepts around the ONAP project, its use cases, ONAP deployment, portal applications, design-time and run-time projects, Big Data Analytics overview, OSS/BSS interfaces, what to expect from upcoming releases and how to get involved. The labs, which are designed to provide a deeper understanding, are centered around ONAP/OPNFV deployment, VNF onboarding, Network Service design and deployment and closed-loop automation design and deployment. The course is taught by engineers experienced in ONAP.

Logistics: Four days 9:00AM-5:00PM, On-site
Prerequisites: Basic knowledge of NFV
Audience: Technologists, Operators
Goals:
  • Basic Linux commands and ssh/PuTTY
  • Labs: OPNFV/ONAP deployment & config, vFW VNF onboarding, network service design and deployment, vFW data collection, policy design, closed-loop automation
Requirements: Laptop with a browser
Outline:
  • Core technical concepts
  • ONAP overview
  • Deploying ONAP
  • ONAP portal, design-time, run-time projects
  • ONAP use cases
  • ONAP interface to OSS/BSS
  • Getting involved with ONAP

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If you would like more information about how GDX can help your business, call us on +27 10 492 6560.